Service

portfolio

Brochure Download

Overview

PGTS (PostgreSQL Technical Service) provides comprehensive technical support for PostgreSQL, covering both the open-source community version and commercial PostgreSQL-based database products. This service addresses the growing demand for PostgreSQL expertise, serving both large enterprises migrating from costly foreign DBMS and small to medium-sized businesses needing assistance with DBMS maintenance.

Why

Here is a reason why customers choose SKAI Worldwide's PGTS.

1. Proven PostgreSQL Core Expertise

1. Proven PostgreSQL Core Expertise

With 12 years of continuous PostgreSQL R&D experience, mission-critical operations can be handled effectively.

2. Recognition and Influence in the Postgres Community

2. Recognition and Influence in the Postgres Community

Our team of recognized industry contributors and committers ensures rapid issue resolution.

3. Real-time Technical Support and R&D Collaboration

3. Real-time Technical Support and R&D Collaboration

Real-time remote and on-site support services with close collaboration available with our internal R&D center.

4. Systematic Service Based on Systems

4. Systematic Service Based on Systems

Systematic management of customer data through a dedicated tech portal while adhering to global-level SLA (Service Level Agreement) standards.

Service

SKAI Worldwide's Exclusive Technical Support

24/7 Non-stop service

24/7 Non-stop service

Fast response within 10 minutes and on-site arrival within 2 hours

Direct Support from PostgreSQL Core Experts

Direct Support from PostgreSQL Core Experts

On-site vendor support services

Dedicated Tech Portal Operation

Dedicated Tech Portal Operation

Technical support via the newly launched SKAI Worldwide dedicated tech portal.

Service Package

The service is offered in two packages, Remote and Premium, based on the range of services and benefits.

Professional Service

Professional Service is a tailored offering designed to ensure the stable operation of customer systems, available in the PGTS Premium version.

GET IN TOUCH TODAY

Want to learn more about SKAI Worldwide’s tech support services? Click 'Contact Us' to get detailed information!